Refund, Return & Cancellation Policy

Last updated: September 28, 2026

We want every client to be satisfied with our work. This policy explains how our 30-day guarantee, cancellations, returns and refunds work for each type of service offered by Movvi LLC.

1. 30-Day Money-Back Guarantee

Every Movvi service is covered by a 30-day money-back guarantee. If you are not satisfied for any reason, email us within 30 days of your payment and we will refund 100% of that payment to your original payment method. No complicated process: just tell us the service and the email used for payment.

• The guarantee applies to each payment separately (for example, each monthly advisory payment or each project installment) and is counted from the date of that payment.
• After 30 days, the specific rules below apply.

2. Strategy Session (one-time)

• Covered by the 30-day money-back guarantee.
• You may reschedule at no cost with at least 24 hours' notice.
• After 30 days from payment, sessions already held are not refundable.

3. Growth Advisory (monthly)

• Each monthly payment is covered by the 30-day money-back guarantee.
• You can cancel at any time by emailing us. Cancellation stops all future billing immediately.
• There are no cancellation fees and no minimum contract period.

4. Projects (AI automation, sales funnels and sales recovery)

• Projects start after the upfront payment (normally 50%) and the approval of the written proposal.
• Each project payment is covered by the 30-day money-back guarantee.
• If you cancel more than 30 days after a payment, we refund that payment minus the value of work already completed, calculated according to the proposal, and deliver all work completed up to that point.
• If a deliverable does not match the approved scope, we will correct it at no additional cost.

5. Return policy

Movvi sells professional services delivered online. We do not sell or ship physical products, so there are no physical items to return. Because services and digital deliverables cannot be physically returned, a "return" is handled as follows:

• Within 30 days of payment: any service can be "returned" for a full refund under our 30-day money-back guarantee.
• After 30 days: deliverables that do not match the scope approved in the written proposal remain eligible for correction or refund. Sessions already held and deliverables delivered as agreed are not eligible.
• Remedy after 30 days: we will first correct or redo the deliverable at no cost. If we cannot fix it within 10 business days, you receive a refund of the amount paid for that deliverable.
• Return costs: there are no return or restocking fees.

6. How to request a return or refund

1. Email contact@movvi.tech with the subject "Refund request".
2. Include your name, the email used for payment, the service purchased and the reason for the request.
3. We confirm receipt and respond with a decision within 2 business days.
4. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank.

7. Disputes and chargebacks

If you have any issue with a charge, please contact us first so we can resolve it quickly. We respond to all billing questions within 2 business days and are committed to solving them directly, including issuing a refund when it applies under this policy.

8. Contact

Movvi LLC (EIN 98-1970198)
525 Randall Ave, Ste 100-1381
Cheyenne, WY 82001, USA
Email: contact@movvi.tech